Privacy Policy

Last updated: 17 April 2026

Who I am

I am Celia Lancaster, an artist based in North Devon, UK. This privacy policy explains how I collect, use and protect your personal information when you visit this website, contact me, enquire about commissions or workshops, or otherwise interact with me.

If you have any questions about this policy or about how I use your data, you can contact me at:

Email: Celia Lancaster
 Phone: 07792733399

What information I collect

Depending on how you interact with me, I may collect:

  • your name
  • your email address
  • your phone number
  • any information you include in my contact form or in emails and messages
  • details relating to commissions, workshops or other enquiries
  • reference images or information you choose to send me for bespoke work
  • basic technical information about how you use this website, such as browser type, device type and general website usage data
  • cookie and analytics information, where used

How I collect your information

I collect information when:

  • you complete a form on this website
  • you email, call or message me directly
  • you enquire about a commission, workshop, collaboration or artwork
  • you send me images or information for a bespoke piece
  • you use this website and cookies or analytics tools are active

How I use your information

I use your information to:

  • respond to your enquiries
  • discuss, prepare for and carry out commissions or other services
  • communicate with you about workshops, collaborations or purchases
  • keep basic business records
  • improve my website and understand how it is used
  • meet legal, tax and accounting obligations

Lawful bases for processing

Under UK data protection law, I rely on one or more of the following lawful bases:

  • Contract — where I need your information to discuss or carry out a commission, booking, sale or other service
  • Legitimate interests — where I need to respond to enquiries, manage my business and improve my website in a reasonable and proportionate way
  • Legal obligation — where I must keep certain records for tax, accounting or other legal reasons
  • Consent — where I rely on your permission, for example for certain cookies or optional marketing communications

Who I share your information with

I do not sell your personal information.

I may share your information only where necessary with trusted third parties who help me run my business, such as:

  • website and form providers
  • email providers
  • payment providers, where relevant
  • delivery or courier services, where relevant
  • professional advisers such as accountants or bookkeepers
  • analytics or cookie providers, where enabled

I only share the information that is necessary for the relevant purpose.

International transfers

Some services I use may store or process personal data outside the UK. Where that happens, I take reasonable steps to make sure your information is handled securely and in line with UK data protection law.

How long I keep your information

I keep personal information only for as long as necessary for the purpose for which it was collected.

As a general guide:

  • enquiry messages are usually kept for up to 12 months after the last contact
  • commission and customer records may be kept for longer where needed for customer service, record-keeping, tax or accounting purposes
  • financial records are kept for as long as required by law
  • reference images and related commission information are kept only for as long as needed for the work and any reasonable follow-up

Cookies and analytics

This website may use cookies and similar technologies to help the site function properly and to understand how visitors use it.

Where non-essential cookies are used, I will request consent where required. You can also control cookies through your browser settings.

If analytics tools are enabled on this website, they are used to help me understand website traffic and improve the site.

Your rights

Under UK data protection law, you have rights over your personal information, including the right to:

  • request access to the personal data I hold about you
  • ask for incorrect information to be corrected
  • ask for your data to be erased in certain circumstances
  • ask for processing to be restricted in certain circumstances
  • object to certain types of processing
  • withdraw consent where I rely on consent
  • complain to the Information Commissioner’s Office if you believe your data has been handled unfairly

Third-party links

This website may include links to third-party websites or social media platforms. If you follow those links, their own privacy policies will apply.

Security

I take reasonable steps to protect the personal information I hold and to prevent unauthorised access, misuse, loss or disclosure.

Changes to this policy

I may update this privacy policy from time to time. Any changes will be posted on this page with the updated date above.